“I’m sorry you’re struggling” is absolutely an appropriate way to express empathy! It acknowledges their situation and shows you care.
Here are some other options that might be even more helpful, depending on the situation:
- Acknowledge the specifics: “It sounds like you’re having a tough time with [specific issue].” This shows you’ve been listening.
- Offer support: “Is there anything I can do to help?” This lets them know you’re there for them.
- Validate their feelings: “That must be really frustrating/disappointing/scary.” This shows you understand their emotions.
The most important thing is to be sincere and offer support in a way that feels right for the situation.
Grateful 